Hearing Telehealth

What is Hearing Telehealth from Connect Hearing?

At Connect Hearing, we’re committed to your hearing health. Our Hearing Telehealth program is an innovative option to help manage your hearing needs by offering you the option of a follow-up visit or hearing technology fitting with your Hearing Care Professional using a one-on-one video call.

Hearing Telehealth lets us fit your hearing technology in the comfort of your home, surrounded by familiar voices and sounds, such as your own television. We feel this helps ensure a successful fit. And at all times, we are committed to working within current regulations and guidelines.

How does hearing Telehealth work?

It starts with the myPhonak app.

To start, you’ll need to install the myPhonak app available on the App Store for iPhones and the Google Play store for Android phones.

Once installed on your smart phone, the app will automatically connect to your hearing technology and empower you to communicate with your Hearing Care Professional, provide feedback, and have your hearing technology adjusted remotely in real-time — and more.

When to use Hearing Telehealth:

1. Initial Consultation and Hearing Test > In Person
2. Client Decides to Purchase Hearing Technology > In Person
3. Appointment to Fit New Hearing Technology > In Person or through Hearing Telehealth
4. 48 Hour Follow up > By phone or through Hearing Telehealth
5. Repairs or Servicing to Hearing Technology > In Person
6. Annual Follow-up Appointments > In Person or through Hearing Telehealth

How?

Your Hearing Care Professional will be in the clinic and can connect to you via a complimentary online app using your smartphone. Through the app we can virtually adjust the settings on your new hearing aids and personalize them based on your needs.

What do you need?

1. Meet with your Hearing Care Provider and decide if Hearing Telehealth service options are right for you.
2. Review the Hearing Telehealth qualification checklist with your Hearing Care Provider:
   
   • Are my current hearing devices telehealth compatible?
   • Do I own a smart phone (Apple or Android)?
   • Am I comfortable using apps on my smart phone?
   • Do I have a reliable WiFi network?
   • Do I have an active email account?
3. Book your Hearing Telehealth appointment now

Book your virtual appointment

To book your virtual fitting appointment, reach out to your local clinic.

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*Hearing evaluations/tests are free for all customers over the age of 65. If applicable, an $80 initial fee for new evaluations will be charged. Some conditions and exclusions may apply. See clinic for details.

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