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Client Services Hub

Client Services Hub

We're here for you, even while we're apart

We have created this Client Services Hub to help you manage your hearing health at home. Scroll down to find featured videos on hearing aid care and maintenance, tips on healthy hearing at home, and links to valuable resources.

Stay Safe, Stay Connected

Watch our Facebook Live series with Audiologist, Dr. Christiane Basilio!

Talk to us live

Join us for our next Facebook Live with Christiane on Tuesday, June 16th, at 11 am PT (2 pm ET)!


Watch previous live streams:

To choose the live stream you would like to watch, click on the icon that looks like 3 lines and a play button along the top of the video. A list of Christiane's previous live streams will then appear for you to choose from.
 

Need batteries?

Click here to order batteries, or give us a call at 1.888.501.2661.


Tinnitus Resources:

Click here for links to valuable tinnitus resources.

I need batteries, what do I do?

Running low on batteries, domes or wax guards? Click below to place an order using our online ordering tool. It's quick, easy, and your supplies will be shipped directly to your door!

If you would like to place an order over the phone, or have any questions regarding other supplies or accessories, please call our Contact Centre at 1.888.501.2661.
How to place an order with Connect Hearing
Running low on batteries, domes or wax guards? Click below to place an order using our online ordering tool. It's quick, easy, and your supplies will be shipped directly to your door!
 

Click here to place an order.


If you would like to place an order over the phone, or have any questions regarding other supplies or accessories, please call our Contact Centre at 1-888-501-2661.
Caring for your hearing aids at home
We've gathered a variety of easy-to-follow videos from the top hearing aid manufacturers, including Phonak, Unitron, Starkey and Widex, to help you care for your hearing aids and stay connected while you're at home.

Instructions:
  • Scroll down to find the video playlist for your brand of hearing aid
  • Click on the icon in the top right corner (3 lines with a play button)
  • Select a video from the list that you would like to view

Phonak Hearing Aid Tips:




Unitron Hearing Aid Tips:




Starkey Hearing Aid Tips:




Widex Hearing Aid Tips:

Additional resources
For more complex inquiries, we've provided direct links to the support and FAQ pages from our top manufacturers, including Advanced Bionics and tinnitus. Here you'll find additional videos, answers to frequently asked questions, accessory connection support, and additional details and support tips on how to best care for your for your hearing aids at home.
 
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