In compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Freedom of Information and Protection of Privacy Act (FIPPA) Connect Hearing is committed to ensuring your personal information remains private. As a hearing health care provider, we strictly adhere to and are committed to confidentiality with regard to the health and personal information we may gather in providing services to our customers. The personal information we may collect includes the information you provide on this form as well as additional information such as hearing test results, hearing aid purchases and hearing aid configuration.
Connect Hearing and its contractors or affiliates may process or host personal information using databases and IT systems located outside of Canada, including the United States and Switzerland.
I understand and agree that my personal information provided might be processed or hosted outside of Canada as described above.
When given permission by you, we will provide hearing health care information only to your physician(s) if requested by you. Each employee of Connect Hearing must sign a Confidentiality Agreement as a condition of their employment. Each employee is responsible for maintaining the confidentiality of personal information they may have access to.
The better we know you, the better we are able to serve you. We ask you for your personal information in order to:
We will establish and maintain a confidential file of personal information, both paper and electronic, for each customer. Only our employees who need to access your file in the course of their duties will have access to your information. You have the right to access your file and request rectification of any personal information in the file that may be obsolete, incomplete or incorrect.
We want to make this as simple as possible for you. You can obtain the ‘Customer Access to Personal Information Request’ form from us by requesting it in person, in a letter or by telephone. We will need to validate the identity of anyone making such a request to ensure that we do not provide your information to anyone who does not have the right to that information. We may charge you an administration fee for providing access to your file in accordance with your request. Normally, we will respond to access or rectification requests within 30 days. Should you wish to review your personal information at any time, or find out to whom it has been disclosed to as permitted by this Policy, simply ask one of our hearing health care professionals for a Customer Access to Personal Information Request form. A nominal fee may apply and you will be advised in advance of the amount of the fee.
In some cases, we will not be able to provide the information we hold about you. That will only occur if:
If you have any questions, comments, or concerns about this Statement, or want to request access to your Personal Data or exercise your privacy rights, please contact us using the contact information below. You may also reach out to our Data Protection Officer at firstname.lastname@example.org. Should we fail to resolve a complaint to your satisfaction or within a reasonable delay, you may contact our Managing Director, Lilika Beck.
To file an opt-out request, request access to your information, report incorrect information or file a complaint, please write to:
301 – 1007 Langley Street
Victoria, BC V8W 1V7