COVID-19 Clinic Procedures

Following current guidelines set by provincial and federal health agencies, select clinics are open for scheduled appointments in BC, Alberta, Saskatchewan, Manitoba, Nova Scotia, Ontario and PEI. Walk-in service is not available. Available appointment hours vary by location.

During this challenging time, it is our top priority to balance the need for our important hearing services with the health and safety of our clients, clinic staff and overall community. As we begin to take appointments at our clinics again, keeping our clients and staff safe will continue to be at the forefront of our clinic experience. We have implemented further clinic protocols, including heightened hygiene and sanitary practices, to ensure the safety of our clients and staff. 

Read more on our updated clinic procedures and find our open clinic list here. 

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If you would like to place an order over the phone, or have any questions regarding other supplies or accessories, please call our Contact Centre at 1.888.501.2661. To claim your free battery allocation from your hearing aid purchase, please contact your local clinic directly.

We want to assure you that, as a health care provider, we have an elevated level of hygiene and sanitization practices in our clinics and we are also taking further precautions to keep our clients and staff safe. 

• Extra time between appointments for sanitization
• Use of Personal Protective Equipment (PPE) for clinic staff
• Limited touchpoints in waiting rooms (water will be available upon request).
• We are limiting the amount of people in clinics at a time
• Clinic doors will be locked when possible to limit walk in traffic as a social distancing precaution
• Clinic practices have been adapted to enable social distancing
• Team members who are unwell or have flu-like symptoms are in 14-day self isolation

Additionally, we kindly ask that all clients please arrive to the clinic wearing a face mask (disposable or homemade fabric mask). One will be provided for you if you do not have a mask.

If you have travelled outside of Canada in the last 14 days, please follow Public Health directions for 14-day self-quarantine prior to your appointment.

We understand the increased concerns of the COVID-19 virus, and we want to let you know that the wellbeing and safety of our clients and employees is our top priority. We continue to follow all provincial and federal health agency directions and adjust our operations accordingly.

Please check our website regularly for the most current information and clinic availability.