COVID-19 Clinic Procedures

We're open! Appointments are available and walk-ins welcome.

Following current guidelines set by provincial and federal health agencies, our clinics are open for scheduled appointments and walk-in service.

Masks in the clinic are optional for employees and clients. The use of a mask is based on your individual comfort level.

It is our top priority to balance the need for our important hearing services with the health and safety of our clients, clinic staff and overall community. As we take appointments at our clinics, keeping our clients and staff safe will continue to be at the forefront of our clinic experience.

How to book an appointment

Check your local clinic's appointment hours and opening status here.
Call our national contact centre at 1.888.501.2661
Walk-ins welcome. Curbside pick-up and telehealth appointments available.

Health and safety in our clinics.

We want to assure you that, as a health care provider, we have an elevated level of hygiene and sanitization practices in our clinics. We are contuinue to work to keep our clients and staff safe.

Environmental cleaning and disinfection/sterilization of multiple and single use equipment.
Availability of Personal Protective Equipment (PPE) for clinic staff.
Team members who are unwell or have flu-like symptoms remain at home.
Clients who who are unwell or have flu-like symptoms are requested to remain at home.

Please use these best practices if you are in one of our clinics for an appointment:

Protecting yourself

Use other methods of greeting than handshakes
Wash your hands with soap and warm water for at least 20 seconds
Avoid touching your face
Cough/sneeze into your elbow instead of your hands

Protecting others

Follow the advice of public health authorities
Stay home if you are feeling unwell or have flu-like symptoms
Clean and disinfect surfaces that are regularly touched

I need batteries, what do I do?

Running low on batteries, domes or wax guards? Click bleow to purchase these directly from our online store. It's quick, easy, and your supplies will be shipped directly to your door!

Click here to visit our online store.

If you would like to place an order over the phone, or have any questions regarding other supplies or accessories, please call our Contact Centre at 1.888.501.2661. To claim your free battery allocation from your hearing aid purchase, please contact your local clinic directly.

We understand the continued concerns of the COVID virus, and we want to let you know that the wellbeing and safety of our clients and employees is our top priority. We continue to follow all provincial and federal health agency directions and adjust our operations accordingly.

Please check our website regularly for the most current information and clinic availability.

*Hearing evaluations/tests are free for all customers over the age of 65. If applicable, an $80 initial fee for new evaluations will be charged. Some conditions and exclusions may apply. See clinic for details.