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COVID-19 Clinic Procedures

COVID-19 Clinic Procedures

Appointments are available at select locations. Please book ahead.

Following current guidelines set by provincial and federal health agencies, we will be reopening select clinics for scheduled appointments in BC, Alberta, Saskatchewan, Manitoba and PEI. Walk-in service is not available. Ontario and Nova Scotia continue to offer essential services by appointment in select clinics. Available appointment hours vary by location.

During this challenging time, it is our top priority to balance the need for our important hearing services with the health and safety of our clients, clinic staff and overall community. As we begin to take appointments at our clinics again, keeping our clients and staff safe will continue to be at the forefront of our clinic experience. We have implemented further clinic protocols, including heightened hygiene and sanitary practices, to ensure the safety of our clients and staff. 

Read more on our updated clinic procedures and find our open clinic list here

Following current guidelines, clinics in select regions are open for scheduled appointments.

Please see our list of clinics open for essential services appointments in Ontario and Nova Scotia:​

I have an emergency, can I book an appointment?

Essential appointments only:
  • Emergency repairs or assitance on hearing devices for those reliant on them for communication
  • Hearing assessments prior to immediate ENT surgery

Non-emergency appointments will be rescheduled.

How to book an emergency appointment:

  1. Check your local clinic's appointment hours and opening status here.
  2. Call our national contact centre at 1.888.501.2661
  3. Do not walk-in, emergency services are available by appointment only.

I need batteries, what do I do?

Running low on batteries, domes or wax guards? Click below to place an order using our online ordering tool. It's quick, easy, and your supplies will be shipped directly to your door!
If you would like to place an order over the phone, or have any questions regarding other supplies or accessories, please call our Contact Centre at 1.888.501.2661.

Health and safety in our clinics.

We want to assure you that, as a health care provider, we have an elevated level of hygiene and sanitization practices in our clinics and we are also taking further precautions to keep our clients and staff safe. 
  • We have increased our already elevated sanitization practices in clinics
  • We are limiting the amount of people in clinics at a time
  • Clinic doors will be locked when possible to limit walk in traffic as a social distancing precaution
  • Clinic practices have been adapted to enable social distancing
  • Team members who are unwell or have flu-like symptoms are in 14-day self isolation

Please use these best practices if you are in one of our clinics for an emergency appointment:

Protecting yourself
  • Use other methods of greeting than handshakes
  • Wash your hands with soap and warm water for at least 20 seconds
  • Avoid touching your face
  • Cough/sneeze into your elbow instead of your hands
Protecting others
  • Follow the advice of public health authorities on social distancing
  • Stay home if you are feeling unwell or have flu-like symptoms, except to get medical care
  • Clean and disinfect surfaces that are regularly touched

Clients who have traveled recently.

If you have travelled outside of Canada in the last 14 days, please follow Public Health directions for 14-day self-quarantine prior to your appointment.

We apologize for the inconvenience.

We understand the increased concerns of the COVID-19 virus, and we want to let you know that the wellbeing and safety of our clients and employees is our top priority. We continue to follow all provincial and federal health agency directions and adjust our operations accordingly.

Please check our website regularly for the most current information and clinic availability.
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