Accessibility statement
We are committed to making our website accessible to as many people as possible, regardless of technology or ability.
We are actively improving the accessibility and usability of this website in line with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Compliance status
This website partially conforms with WCAG 2.1 Level AA.
We are currently undertaking a structured program of work to identify and address accessibility issues across the site.
What we’re doing to improve accessibility
We are taking the following steps to improve accessibility:
- Regular auditing using automated testing tools and manual review
- Improving page structure, headings, landmarks and navigation for assistive technologies
- Ensuring interactive controls such as buttons and embedded content have appropriate text alternatives
- Reviewing templates and components to ensure new content meets accessibility standards
- Providing guidance to content editors to help maintain accessible content
Accessibility is considered as part of our ongoing design, development and content processes.
Known accessibility limitations
Despite our efforts, some parts of the website may not yet be fully accessible. For example:
- Certain form fields may not be clearly labelled, making it difficult to understand what information is required
- A number of images may not have a text description, making their content or purpose unclear to screen reader users
- In some instances, page titles may not clearly describe the content or purpose of the page
- Occasionally, text on the page may not be properly grouped within the navigational regions that assistive technologies rely on to move around the site
- In certain cases, an element's visible label may differ from the name read out by assistive technology, which can cause confusion when following instructions
We are working to address these issues and prioritize fixes based on impact and usage.
Feedback and contact information
If you experience any difficulty using this website, require information in an accessible format, or need communication support, please contact us:
- Email: info@connecthearing.ca
- Phone: 1-888-501-2661
We will work with you to determine a suitable format or support based on your accessibility needs.
When contacting us, please let us know the page or feature you were trying to use and the accessibility barrier you experienced. We aim to respond to accessibility-related enquiries within 5 working days.
Preparation of this accessibility statement
This statement was prepared on September 25, 2026 and last reviewed on September 25, 2026.
The website’s accessibility was assessed using a combination of automated testing tools and internal review.